Last Operational Update: [Insert Date]

At CRKT Store (usknivespro.com), we stand behind our precision-engineered tactical gear. If your equipment doesn’t meet mission requirements, follow this protocol for returns or exchanges.

OPERATIONAL TIMEFRAME

You have 15 days from delivery date to initiate a return. All items must be in original condition with packaging and tags intact.

MISSION CRITICAL NOTE:

For safety and compliance reasons, automatic knives and spring assisted knives cannot be returned once deployed from their original packaging. These items are exempt from our returns policy per international weapons regulations.

RETURN DEPLOYMENT PROCEDURE

  1. Request Authorization
    Email [email protected] with subject line “Return Request – [Order #]” within 15 days of delivery.
  2. Await Command
    Our logistics team will respond within 24-48 hours with a Return Authorization Number (RAN) and shipping instructions.
  3. Package Equipment
    Securely repack items with all original components, manuals, and packaging. Include a printed copy of your order confirmation.
  4. Ship to HQ
    Send to:
    CRKT Store Returns
    673 Dogwood Road
    Phoenix, AZ 85003 USA
    Note: Return shipping costs are operator’s responsibility unless item is defective.

EXCHANGE PROTOCOL

For size or model exchanges:

  1. Follow standard return procedure above
  2. Specify desired replacement item in your initial email
  3. If replacement costs more, you’ll be invoiced for the difference
  4. If replacement costs less, we’ll refund the difference

FINANCIAL EXTRACTION

Upon successful return inspection:

  • Refund Timeline: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Non-refundable unless return is due to our error

TACTICAL REQUEST TEMPLATE

Subject: Return Request – [Your Order #]

Email Body:

CRKT Store Returns Team,

Requesting return authorization for the following item(s):

Order #: [Your Order Number]
Item(s) for return: [Product Name(s) and SKU(s)]
Reason for return: [Defective/Incorrect Item/Size Exchange/etc.]

For exchanges, please send: [Replacement Product Name and SKU]

Operator Details:
Name: [Your Full Name]
Contact Email: [Your Email]
Original Shipping Address: [Your Address]

Awaiting further instructions.

[Your Name]

SPECIAL OPERATIONS NOTES

  • International operators: Include all customs documentation with your return
  • Defective items will be replaced at no additional shipping cost
  • We recommend using trackable shipping methods for all returns
  • Processing may take longer during high-alert periods (holidays, promotions)

For additional support, contact Command Center:
Email: [email protected]
Operational Hours: 0600-1800 MST (Mon-Fri)